Find Help and Relief Services

Find a service, a drop-off point, an offer, or relief work. Services can change quickly. Check the update time before you travel.

Emergency calls

Use these numbers for urgent rescue or medical help. They are not ordinary relief services.

Health help

Medical help, rescue coordination, hospital-bed information, and 24-hour mental health support.

Official source
1115Call

Latest updates

Nuwakot · Sulakshana School holding centre, Bidur-9

Sulakshana School holding centre, Bidur-9

Phone & InternetRelief Work Underway

Earlier informationAvailable now

Free Wi-Fi at Sulakshana School holding centre, Bidur-9

Overview

NDRRMA's report as of 20 September 2026, 19:00 NPT, says free Wi-Fi continues at the Sulakshana School holding centre in Bidur-9. Service hours, login steps and a contact are not stated. This does not confirm unrestricted public entry or available shelter places.

Key details
Service hours
Reported continuing as of 20 September 2026, 19:00 NPT
Next step

Check the latest details before using this service.

Rasuwa · Relief coordination sites in Rasuwa

Satellite internet supports Rasuwa relief coordination

Phone & InternetRelief Work Underway

Earlier informationRelief work underway
Overview

ICT Frame's 9 September report says DishHome and Eutelsat OneWeb are providing free satellite internet for government offices, security teams, rescue camps and coordination sites in Rasuwa. Exact sites, hours and capacity are not listed. This is support for relief operations, not a confirmed public Wi-Fi or walk-in service.

Key details
Offered by
DishHome and Eutelsat OneWeb, reported by ICT Frame
Service hours
Reported 9 September 2026; individual sites and hours not listed
Who can use this
Government offices, security teams and relief coordination sites named in the report
Before you go
No public walk-in location, connection-booking process or general household access is established by this report.
Next step

Check the latest details before using this service.

Nuwakot · Bhairum Secondary School, Hattigauda, Bidur-8

Bhairum Secondary School, Hattigauda, Bidur-8

Phone & InternetRelief Work Underway

Earlier informationAvailable now

Free Wi-Fi at Bhairum Secondary School, Hattigauda, Bidur-8

Overview

NDRRMA's 8 September, 7 pm report says free Wi-Fi has been set up and activated at Bhairum Secondary School, Hattigauda, Bidur-8. The report describes shelter Wi-Fi for displaced families and shelter managers. Hours, login steps and a service contact are not listed. This does not confirm new shelter places or unrestricted public entry.

Key details
Offered by
NDRRMA
Service hours
NDRRMA report: 8 September 2026, 19:00 NPT
Who can use this
Displaced families and shelter managers
Next step

Check the latest details before using this service.

Nuwakot · Chandrajyoti Secondary School, Pipaltar, Bidur-5

Chandrajyoti Secondary School, Pipaltar, Bidur-5

Phone & InternetRelief Work Underway

Earlier informationAvailable now

Free Wi-Fi at Chandrajyoti Secondary School, Pipaltar, Bidur-5

Overview

NDRRMA's 8 September, 7 pm report says free Wi-Fi has been set up and activated at Chandrajyoti Secondary School, Pipaltar, Bidur-5. The report describes shelter Wi-Fi for displaced families and shelter managers. Hours, login steps and a service contact are not listed. This does not confirm new shelter places or unrestricted public entry.

Key details
Offered by
NDRRMA
Service hours
NDRRMA report: 8 September 2026, 19:00 NPT
Who can use this
Displaced families and shelter managers
Next step

Check the latest details before using this service.

Nuwakot · Trishuli Holding Center, Nuwakot

Trishuli Holding Center, Nuwakot

Phone & InternetRelief Work Underway

Earlier informationAvailable now

Free Wi-Fi at Trishuli Holding Center, Nuwakot

Overview

NDRRMA's 8 September, 7 pm report says free Wi-Fi has been set up and activated at Trishuli Holding Center, Nuwakot. The report describes shelter Wi-Fi for displaced families and shelter managers. Hours, login steps and a service contact are not listed. This does not confirm new shelter places or unrestricted public entry.

Key details
Offered by
NDRRMA
Service hours
NDRRMA report: 8 September 2026, 19:00 NPT
Who can use this
Displaced families and shelter managers
Next step

Check the latest details before using this service.

Rasuwa · Rasuwa communities and shelters in Kalika and Uttargaya

11 generators reported distributed to Rasuwa communities and shelters

Phone & InternetRelief Work Underway

Earlier informationDistribution reported
Overview

Radio Nepal/RSS reports on 9 September that Rasuwa-Nuwakot Tourism Society, supported by Setop Australia, distributed 11 generators to flood-affected communities and shelters, including Kalika and Uttargaya. The report describes support for phone charging and emergency services. These are reported deliveries, not generators available for public collection. Site-by-site allocations and operating hours are not stated.

Key details
Offered by
Rasuwa-Nuwakot Tourism Society, supported by Setop Australia
Service hours
Reported 9 September 2026; exact distribution dates and public access hours not stated.
Amount or capacity
11 generators reported distributed; not remaining stock
Next step

Check the latest details before using this service.

Medical service disruptions

Do not travel to these facilities without checking first.

E. coli reported in five Bidur water samples; use treated water

The Himalayan Times reported on 7 September that five of 15 water samples from Bidur holding centres tested positive for E. coli. The district health office said the affected sources were treated and advised drinking purified water. This updates the earlier water-risk advice; it does not confirm cholera or that every source is now safe. Continue water treatment and hygiene precautions.

ActiveEarlier report
Full details

Medical service disruptions

Do not travel to these facilities without checking first.

Health facilities damaged or not operating

HEOC's 4 September report lists four fully damaged health facilities and three partially damaged facilities. Access to Dhading Hospital and Trishuli Hospital is disrupted. Its earlier 2 September report marked Baireni Hospital in Galchhi and Charaudi Basic Health Service Center in Benighat as not operating. The 4 September report does not confirm that they have reopened. For help finding medical care, call 1115.

ActiveEarlier report
Full details

Flood-affected telecom service areas

Telecommunications restoration continues in flood-affected areas

Phone & InternetRelief Work Underway

Earlier informationRelief work underway
Overview

NDRRMA's report for 7 September, 6 pm NPT, says Nepal Telecom has restored 117 of 120 towers and Ncell has restored 76 of 78 towers. These report totals differ from the earlier count of 27 flood-affected Ncell sites. Do not add the figures or treat the difference as newly restored towers. Network restoration does not guarantee stable service in every settlement.

Key details
Offered by
Nepal Telecom and Ncell
Service hours
Report: 7 September 2026, 18:00 NPT
Who can use this
People using Nepal Telecom or Ncell in affected service areas
Amount or capacity
NTC 117/120 towers; Ncell 76/78 towers.
Before you go
Check operator messages and local signal before relying on service for emergency communication.
Next step

Check the latest details before using this service.

Government-coordinated Nepal flood response

U.S. relief delivery and solar mobile charging trailers

Phone & InternetRelief Work Underway

Earlier informationDelivered
Overview

Two U.S. C-130J aircraft delivered 5,000 specialised disaster-recovery items, 500 first-aid kits, stretchers and front-end loaders for Nepal's coordinated response. The United States also handed three solar-powered mobile charging trailers to the Armed Police Force for deployment to remote flood-affected communities. These are government-deployed resources, not public equipment offers or pickup points.

Key details
Offered by
United States support to Nepal authorities
Service hours
Delivered; exact deployment locations not public
Can I go there?
No public walk-in point
Who can use this
Government and APF response teams serving flood-affected communities
Amount or capacity
5,000 disaster-recovery items; 500 first-aid kits; stretchers; front-end loaders; three solar charging trailers
Before you go
Exact equipment assignment and charging-trailer deployment locations were not published.
Next step

Check the latest details before using this service.

Flood-affected areas in Rasuwa, Nuwakot, Dhading, Gorkha and Chitwan

Ncell free voice, data and SMS extended through 11 September

Phone & InternetRelief Work Underway

Earlier informationRelief work underway
Overview

Ncell has extended free voice, data and SMS in eligible flood-affected areas from 5 to 11 September, according to ICT Frame's 5 September report quoting the company. This follows the earlier period that ended on 4 September. Eligibility remains subject to Ncell's service-area rules. No visit to a service point is needed.

Key details
Offered by
Ncell
Service hours
No visit is needed. Service access depends on Ncell eligibility.
Can I go there?
No public walk-in point
Who can use this
Eligible Ncell customers in the flood-affected service areas. Ncell determines eligibility.
Amount or capacity
Free voice, data and SMS for eligible customers
Before you go
No travel is needed. Check Ncell messages or customer support for current eligibility and service status.
Next step

Check the latest details before using this service.

Flood-affected service areas

Nepal Telecom flood communication support

Phone & InternetRelief Work Underway

Earlier informationRelief work underway
Overview

Nepal Telecom's 21 September 2026 notice says flood-damaged NT Fiber cables and routers that cannot be reused will be replaced and installed free. Affected NT Fiber customers whose service period has expired will receive a free three-month extension. SIM replacement requires five previously contacted numbers, the SIM's last location in an affected area, and a prompt KYC update. The notice covers flood-affected Rasuwa, Dhading, Gorkha, Chitwan, Nuwakot and Tanahun and the named affected road corridors. It gives no public walk-in address or exact extension start/end dates.

Key details
Offered by
Nepal Telecom flood communication support
Service hours
Service hours and exact extension dates not stated in the 21 September notice.
Who can use this
Eligible Nepal Telecom users in the affected service areas.
Before you go
The notice does not state where or how to apply. Check Nepal Telecom for eligibility and application arrangements.
Next step

Check the latest details before using this service.

Trishuli, Gajuri and Galchhi

WorldLink flood customer relief

Phone & InternetRelief Work Underway

Earlier informationRelief work underway
Overview

WorldLink announced temporary service relief for affected customers in Trishuli, Gajuri and Galchhi. Exact eligibility and expiry may vary.

Key details
Offered by
WorldLink flood customer relief
Service hours
Provider conditions and expiry may vary.
Can I go there?
No public walk-in point
Who can use this
Eligible affected WorldLink customers in the named service areas.
Before you go
No public walk-in point is confirmed. Check the provider for current eligibility.
Next step

Check the latest details before using this service.

Rasuwa · Rasuwa; Dhunche (reported

Free phone charging in Rasuwa has helped about 150 people

Phone & InternetRelief Work Underway

Earlier informationRelief work underway
Overview

Japanese Red Cross's 7 September update says free generator-backed phone charging provided with Nepal Red Cross and IFRC support in Rasuwa had helped about 150 people. The earlier report located a charging service in Dhunche. The newer total is not explicitly limited to Dhunche and is not daily or current capacity. Exact points, hours, queues and fuel availability were not stated.

Key details
Offered by
Nepal Red Cross and IFRC, reported by Japanese Red Cross
Service hours
Reported 7 September 2026; daily service hours not stated
Amount or capacity
About 150 people helped; not current capacity
Next step

Check the latest details before using this service.

Rasuwa · Rasuwa

Satellite phones in transit

Phone & InternetRelief Work Underway

Earlier informationRelief work underway
Overview

A public report says 20 satellite phones were sent for search, rescue and relief coordination in Rasuwa and Nuwakot. Arrival and public access locations have not been confirmed.

Key details
Offered by
OnlineKhabar
Service hours
Official response use; see source
Can I go there?
No public walk-in point
Amount or capacity
20 phones reported in transit
Next step

Check the latest details before using this service.

Medical service disruptions

Do not travel to these facilities without checking first.

Post-flood water and food health risks in Chitwan

WHO lists Chitwan among affected districts and identifies unsafe water and food and diarrhoeal illness as post-flood risks. No outbreak is confirmed by this source.

InfoEarlier report
Full details

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